Talk to us

Our approach

First we understand how you work. Then we configure.

We get to know your business before we set anything up. You talk to the people who analyse and configure your operations, from the first conversation until well after go-live.

Foundation · configuration · custom

Our foundation. Your configuration. Custom work where it matters.

You don't start from scratch. We configure our existing ERP foundation around the way your business works, and build extra where your processes call for it.

If neededCustom

Additional development: your own application, portal, calculation, document or integration. Scoped in advance.

For your businessConfiguration

The foundation set up for your operations: steps, customer agreements, rates, documents and who sees what.

Already existsFoundation

Existing modules for contacts, quotes, jobs, planning, recording, purchasing, inventory and invoicing.

  1. Introduction

    What we do

    We get to know you and your business. If you like, we walk through a recent job together.

    What we need from you

    A little time and an explanation of how you work.

    What you get

    You'll know whether Geneto suits your business, and what the next step would be.

  2. Process analysis

    What we do

    We map how your jobs run: agreements, execution, exceptions and invoicing.

    What we need from you

    Someone who knows the operations well, and examples of quotes, work orders or invoices.

    What you get

    A proposal setting out scope, planning and costs, with foundation, configuration and custom work clearly separated.

  3. Configuration and custom work

    What we do

    We configure the foundation around your operations and build what was agreed in the proposal.

    What we need from you

    Your decisions on steps, documents and permissions, and feedback on interim versions.

    What you get

    Software in which you recognise the way you work.

  4. Data migration and training

    What we do

    We bring over your existing data and train your team, role by role.

    What we need from you

    Your data, such as customers, items, rates and ongoing jobs, and time for training.

    What you get

    A team that knows how to work with Geneto.

  5. Go-live and support

    What we do

    You start working with Geneto. We follow the first period closely and adjust where needed.

    What we need from you

    Your feedback from day-to-day practice.

    What you get

    A partner who knows your business, also as it changes.

Pricing

How the price is determined

The price depends on the way you work. After the process analysis, we set out scope, planning and costs.

  1. 01Recurring: software licence and support, based on your usage.
  2. 02One-off, at the start: implementation, configuration, data migration and training.
  3. 03Only if needed: additional development, scoped in advance.
  4. 04Later on: changes and extensions (change requests), always with a proposal first.

In the proposal these items are listed separately, so you can see what recurs and what belongs to the start.

After go-live

Support, in practice

What you can expect once you work with Geneto.

Who helps you

Our client service team is your fixed point of contact, including when something goes wrong.

Requesting a change

You submit a ticket. We confirm your request and schedule it.

What's included

Updates are included in your licence. Extensions and change requests are not: we offer them separately, with a proposal first.

Your custom work over time

We document and maintain your custom work, and carry it over in every update.

Questions about working together

What you want to know before you start

Start with an introduction

A conversation about your business, with no obligation. Afterwards you'll know whether Geneto suits you.

Talk to us about your business